Privacy Policy
TLM International Freight Services LLC, also operating as TLM Logistics, respects your privacy and is committed to protecting the personal information you share with us through our website, enquiry forms, LinkedIn Lead Gen Forms, email campaigns, phone calls, and other business communication channels.
This Privacy Policy explains what information we collect, how we use it, and how you can contact us regarding your personal data.
1. Information We Collect
We may collect the following information when you contact us, submit an enquiry, request a quotation, fill a LinkedIn Lead Gen Form, or communicate with our team:
· Name
· Company name
· Job title
· Business email address
· Phone number
· Country or location
· Company website
· Cargo or storage requirement details
· DG / Non-DG cargo type
· UN / DG class information
· SDS / MSDS or related cargo documents, if voluntarily shared
· Any message, enquiry, or information you submit to us
We may also collect basic technical information such as browser type, device information, IP address, pages visited, and website interaction data through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
· Respond to your enquiries
· Review chemical storage, DG storage, logistics, freight, customs, and warehousing requirements
· Assess SDS / MSDS, UN Class, cargo compatibility, and storage suitability
· Prepare quotations or service proposals
· Arrange calls, meetings, or facility visits
· Provide updates about our logistics and warehousing services
· Improve our website, campaigns, customer service, and communication
· Maintain internal records and comply with applicable legal, safety, regulatory, and operational requirements
3. LinkedIn Lead Gen Forms and Marketing Enquiries
If you submit your details through a LinkedIn Lead Gen Form or any other marketing form, your information will be used to contact you regarding the service or enquiry you showed interest in.
This may include chemical storage, DG and Non-DG warehousing, freight, customs clearance, GCC trucking, value-added services, or related logistics solutions.
You can ask us to stop contacting you for marketing purposes at any time.
4. Sharing of Information
We do not sell your personal information.
We may share your information only when required for business, operational, or compliance purposes, including with:
· Internal sales, operations, QHSE, logistics, and customer service teams
· Service providers supporting our website, CRM, email, analytics, or advertising activities
· Regulatory authorities, customs authorities, free zone authorities, or safety/compliance bodies where required
· Transport, freight, warehousing, or logistics partners when needed to assess or deliver a requested service
We only share information where necessary and appropriate for the purpose of handling your enquiry or providing our services.
5. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure.
Access to enquiry and customer information is limited to authorised personnel who require it for business, operational, compliance, or service purposes.
6. Data Retention
We keep personal information only for as long as necessary for the purpose it was collected, including enquiry handling, quotation follow-up, service delivery, legal, compliance, accounting, or business record requirements.
When information is no longer required, we will securely delete, anonymise, or archive it as appropriate.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand website traffic, improve user experience, measure campaign performance, and enhance our services.
You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
8. Your Rights
Depending on applicable laws, you may have the right to:
· Request access to the personal information we hold about you
· Ask us to correct inaccurate or incomplete information
· Request deletion of your information, where applicable
· Object to or restrict certain processing activities
· Withdraw consent for marketing communication
· Ask us to stop contacting you for promotional purposes
To make a request, please contact us using the details below.
9. Third-Party Links
Our website or campaigns may contain links to third-party websites, including LinkedIn, Google Maps, or other external platforms.
We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before submitting any information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.
The latest version will always be available on this page.
11. Contact Us
For any questions about this Privacy Policy or how your information is handled, please contact:
TLM International Freight Services LLC
Plot # S6 1305 – Free Zone – Dubai – United Arab Emirates
Email: hello@tlmifs.com
Website: www.tlmifs.com